Meeting Room FAQ
I've booked my meeting, now where do I go day-of?
Epicenter is located at 902 S Cooper St, Memphis, TN 38104
Our entrance is located on Cooper Street across from Celtic Crossing. Our doors remain locked 24/7 so please ring the doorbell when you arrive. Our front desk staff can show you to your reserved space. Street parking on Cooper Street, Nelson Ave, and Oliver Ave is free.
Can I show up early to set up?
Set up and tear down must be done during your allotted rental time. If you feel you'll need more time, please book an extra half hour or hour on your reservation. Usage of the space outside of reservation will be charged the rental rate for that space times the number of hours used, due before leaving the space.
What amenities are provided for meetings?
We provide the following amenities to meeting guests at no extra charge:
Television display with HDMI or Apple Display Port connections*
Dry-erase board with whiteboard markers and erasers*
Hi-speed Wi-Fi internet
On-site staff and AV assistance
Table space for lunch, snacks, or registration
*Not available in the Uptown room
I want to schedule a breakout session(s), can I use other areas in the workspace?
Breakout areas and additional conference space can be reserved subject to availability for $15-$100/hour depending on space needed.
Where should attendees go to make private phone calls?
Your meeting guests can make private phone calls in the phone booth near the downstairs kitchen, in the waiting room behind the upstairs kitchen, or in the building lobby. Please refrain from taking calls in common areas or near our members' desks.
Can I bring in outside catering?
You may bring in outside catering. Food must be set up in your reserved room or area, not in common spaces, and your caterer must pick up any leftovers, equipment, and excessive garbage. Pack it in, pack it out. Guests who don't comply with this policy will be subject to a $100 additional charge. Please alert staff promptly of any spills or messes.
How do I pay?
Please complete a reservation request and we will follow up shortly to confirm availability. We can take your credit card information over the phone or you can schedule a time to come in. We accept all major credit cards. Payment is due within 24 hours. Your reservation is not complete until payment is made.
What are your cancellation policies?
If you need to cancel, please notify us three business days prior to the reservation in order to receive a refund. If given two business days or less, the payment is non-refundable.
Does Epicenter offer lactation rooms for new mothers?
We don't have dedicated lactation rooms but we are happy to make accommodations for nursing mothers in a cozy meeting room with a locking door. Please coordinate with us in advance for this service.
Where should I take my group for lunch / drinks / dinner after our meeting?
Cooper-Young is full of great spots for food and drinks. Visit the Cooper-Young Business Association exploration map.